{"xsrfToken":"d357a5af174bb2ce47f9e32641f10cd7161288b3_lout","branding":{"id":"24","key":"omi0120","name":"Opsgenie Migrated Incidents 06-10-2024 05:08","portalBaseUrl":"/servicedesk/customer/portal/24"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":".","sharedPortalName":"Moogsoft Support Portal","userInitialAnnouncementHeader":"*** Special note for Moogsoft Onprem or Hosted (Enterprise) customers ***","userInitialAnnouncementMessageWiki":"<p>If you do NOT see a tile below labeled \"Moogsoft OnPrem or Hosted\", please have a collegue who has access open a ticket to request access for you. We'll need an authorized user to provide your email address and the account name you want us to add credentials for.</p>","translations":{"en-US":{"localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":".","sharedPortalName":"Moogsoft Support Portal","announcementHeader":"*** Special note for Moogsoft Onprem or Hosted (Enterprise) customers ***","announcementMessage":"If you do NOT see a tile below labeled \"Moogsoft OnPrem or Hosted\", please have a collegue who has access open a ticket to request access for you. We'll need an authorized user to provide your email address and the account name you want us to add credentials for.","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#2c69a1","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/89705985-d9f3-498b-afcf-50c1570495c9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNDU1M2Q2Ny1kMWYyLTQ1M2QtYTM2Mi03MDk4MDc2ZGU1NTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg5NzA1OTg1LWQ5ZjMtNDk4Yi1hZmNmLTUwYzE1NzA0OTVjOSI6WyJyZWFkIl19LCJleHAiOjE3Mzc2MDc3MzksIm5iZiI6MTczNzYwNzEzOX0.3_pvAlpV6xavtf0BEfldnuXKhpv9aVaQmm7s8_iudXU&client=a4553d67-d1f2-453d-a362-7098076de559&height=300&mode=fit","bannerMediaApiFileId":"89705985-d9f3-498b-afcf-50c1570495c9","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"24","key":"omi0120","projectId":11297,"serviceDeskId":24,"name":"Opsgenie Migrated Incidents 06-10-2024 05:08","description":"<p>Welcome! You can raise a request for Opsgenie Migrated Incidents 06-10-2024 05:08 using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/24","onlyPortal":false,"reqTypes":[{"id":"349","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":12347,"iconUrl":"https://moogsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12347","groups":[108],"key":""},{"id":"350","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":12348,"iconUrl":"https://moogsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12348","groups":[108],"key":""},{"id":"337","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":12370,"iconUrl":"https://moogsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12370","groups":[107,106],"key":""},{"id":"343","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":12363,"iconUrl":"https://moogsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12363","groups":[107],"key":""},{"id":"351","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":12345,"iconUrl":"https://moogsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12345","groups":[108],"key":""},{"id":"344","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":12350,"iconUrl":"https://moogsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12350","groups":[109,106,110],"key":""},{"id":"345","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":12341,"iconUrl":"https://moogsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12341","groups":[110,107,106],"key":""},{"id":"346","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":12357,"iconUrl":"https://moogsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12357","groups":[110,109],"key":""},{"id":"340","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":12346,"iconUrl":"https://moogsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12346","groups":[108,106],"key":""},{"id":"339","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":12342,"iconUrl":"https://moogsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12342","groups":[108],"key":""},{"id":"352","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":12379,"iconUrl":"https://moogsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12379","groups":[107],"key":""},{"id":"341","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software licence, raise a request here.</p>","icon":12376,"iconUrl":"https://moogsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12376","groups":[107,109],"key":""},{"id":"338","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":12355,"iconUrl":"https://moogsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12355","groups":[106,108],"key":""},{"id":"348","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":12352,"iconUrl":"https://moogsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12352","groups":[],"key":""},{"id":"342","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12356,"iconUrl":"https://moogsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12356","groups":[],"key":""},{"id":"347","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":12349,"iconUrl":"https://moogsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12349","groups":[],"key":""}],"reqGroups":[{"id":106,"name":"Common Requests"},{"id":107,"name":"Computers"},{"id":108,"name":"Logins and Accounts"},{"id":109,"name":"Applications"},{"id":110,"name":"Servers and Infrastructure"}],"orderMapping":{"106":[337,338,340,344,345],"107":[337,341,343,345,352],"108":[338,339,340,349,350,351],"109":[341,344,346],"110":[344,345,346]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":24,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OMI0120","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNDU1M2Q2Ny1kMWYyLTQ1M2QtYTM2Mi03MDk4MDc2ZGU1NTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTI5NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzc2MDgzMzksIm5iZiI6MTczNzYwNzEzOX0.yUwyC9FBYWr2DNyfM03DoyIChVjx4QtyJCMUNpI1U4Y","targetCollection":"upload-project-11297","endpointUrl":"https://api.media.atlassian.com","clientId":"a4553d67-d1f2-453d-a362-7098076de559","tokenDurationInMins":20}},"reqCreate":{"id":344,"projectId":11297,"form":{"name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","intro":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","instructions":"","icon":12350,"iconUrl":"https://moogsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12350","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summarise the problem","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Describe what happened and how it occurred","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11362","fieldConfigId":"12106","label":"How urgently does this need to be fixed?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"11308","label":"Critical","selected":false,"children":[]},{"value":"11309","label":"High","selected":false,"children":[]},{"value":"11310","label":"Medium","selected":false,"children":[]},{"value":"11311","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11304","fieldConfigId":"12004","label":"How big of an impact is the problem to you or the organisation?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"11000","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"11001","label":"Significant / Large","selected":false,"children":[]},{"value":"11002","label":"Moderate / Limited","selected":false,"children":[]},{"value":"11003","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/24/create/344","requestValidateBaseUrl":"/servicedesk/customer/portal/24/validate/344","calendarParams":{"firstDay":0,"date":"2025-01-22T20:38:59-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNDU1M2Q2Ny1kMWYyLTQ1M2QtYTM2Mi03MDk4MDc2ZGU1NTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTI5NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzc2MDgzMzksIm5iZiI6MTczNzYwNzEzOX0.yUwyC9FBYWr2DNyfM03DoyIChVjx4QtyJCMUNpI1U4Y","targetCollection":"upload-project-11297","endpointUrl":"https://api.media.atlassian.com","clientId":"a4553d67-d1f2-453d-a362-7098076de559","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}